Returns & Exchanges

At Stio, we stand by the quality of our mountain apparel and offer a seamless return process for items in new, unworn condition within 30 days of purchase. Whether you need a different size or a full refund, our goal is to get you back to your outdoor adventures as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a prepaid shipping label or a QR code for printer-less drop-off at authorized locations.

• 3.
  Pack Your Gear

  Securely pack your items in the original packaging if possible, ensuring all tags are attached and the gear is in its original condition.

• 4.
  Ship and Track

  Drop off your package at the designated carrier and keep your tracking number; your refund or exchange will be processed within 7-10 business days of receipt.